Rescued Payment

For each failed payment transaction that is successfully processed via Flex (a Flex order), the following money flow will take place:

1 - Flex settles directly to the merchant the amount, minus the service fees.
2 - Flex charges the customer for the amount due, directly. These transactions are processed by Flex as a Merchant of Record, via smart descriptor to ensure that the customer sees the merchant's name on their statement.

The typical flow is as follows:

1. A payment transaction is declined.
Instead of showing a decline message to the customer, the Flex service is invoked. That triggers a real-time assessment of the transaction by FlexCharge. Approved transactions are confirmed to the merchant (along with a FlexCharge order ID), who can then complete the sale. Customers are confirmed that their order was successful.

2. Approved transactions by Flex are settled directly by Flex to the merchant
Funds are paid into the merchant bank account. FlexCharge service fees and any additional charges (if applicable) are deducted from that payment. All details related to the FlexCharge orders, fees, and charges are available in the reconciliation report and also available by subscribing to the related webhook or quiring the relevant API.

3. Flex charges directly the customer the amount due.
This transaction is not linked to the payment of the related order to the merchant and Flex remains liable for any fraud or bad debt issue related to this customer payment. If that customer payment is successful, that is processed using the smart descriptor technology, which allows showing the merchant's name on the customer statement.

Refunds

Clear procedures, quick response

Any order can be refunded via the Merchant Portal, by choosing specific items or a specific amount. The same feature is also available via our Refunds API.