Orders

Track and take actions on all orders that were sent to Flex.

Select the Orders page from the menu.

environment	url
Orders (live)	https://portal.flex-charge.com/orders
Orders (Sandbox)	https://portal-sandbox.flex-charge.com/orders

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Filtering orders

Search

Type in the search bar the customer name, email, order reference you are looking for.

Filters

Order status

By default, all statuses are selected.

You can refine your search by selecting the status that are relevant to you.

• Draft: This order was ingested by Flex, but not yet picked up for processing (typically MIT orders)
• Onhold: This transaction's processing was momentarily suspended by Flex
• Cancelled: This transaction was declined by Flex
• Problem: This transaction has a problem, please reach out to [email protected]
• Processing: This is currently being processed by Flex (typically MIT orders)
• Returned: This order was refunded
• Completed: This order was approved by Flex
• Chargeback: This order was disputed by the customer

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Order timestamps

• Placed Date: time when Flex ingested the order
• Created Date: time when Flex processed the order (typically different from placed date for MIT orders)
• (GMT): timezone

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Order type

• MIT: Merchant Initiated Transactions
• CIT: Customer Initiated Transactions

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Difference between CIT / MIT

Read the difference between CIT and MIT orders

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Order References

• Site Id: Reference of the website for which the transaction is taking place. Find your Site Id
• Order Id: Flex internal identifier for that order
• External Order Id: Your external identifier for that order

Orders list

This is the table that allow you to monitor, track, and take actions on all the orders that were sent to Flex.

Action	Allows you to open the order's details
OrderId	Flex internal identifier for that order
External Order	Your external identifier for that order
Site Id	Reference of the website for which the transaction is taking place. Find your Site Id
Created Date	Time when Flex processed the order
Placed date	Time when Flex ingested the order
Customer	Customer's name
MIT / CIT	Order type. Read the difference between CIT and MIT orders
Descriptor	Descriptor used by Flex for this order.
Status	State of that order with Flex. See all statuses.
Amount	Amount paid by customer.
Refund Amount	Amount refunded to customer. (can be partial of total)